Frequently Asked Questions
How do I create a new account?
- Go to this page to create a new account http://www.selectgp.com/account
- Enter the requested information. (Fields with asteriks are required.)
- Click the gray button at the bottom of the form labeled “Create Account.”
- If everything goes correctly, you should arrive at a confirmation page and a confirmation email will be sent to your email to activate
your account.
- Go to your email inbox (the email you used to register), and click on the link in the email from SelectGP.com to activate your account
with your email.
- You have successfully created a new account!
If I forgot my username/password, how can I retrieve it?
Click on this link www.selectgp.com/lostpassword.
How do I change my account information?
- Login to the website with your username and password
- You can change your profile, including your name, title, email, phone, fax, login name, address, password here: www.selectgp.com/settings
Is your website secure?
SelectGP.com is committed to protecting the security of your personal information. We use a variety of security technologies and procedures
to protect against the loss, misuse, and unauthorized access of your personal information under our control because the security of
your personal information is a high priority for us. The SelectGP.com website uses encryption technology, such as Secure Socket Layer
(SSL) technology, to protect sensitive information (like credit card information). SSL technology represents the highest level of security
available on the Internet, automatically encrypting information traveling over the Internet, verifying the identity of the transacting
servers through certificates and digital signatures, and confirming that the integrity of the message content is maintained throughout
its transmission. SelectGP.com cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so
at your own risk.
Do you share or sell my contact information?
Without your permission, we will NOT give, sell or otherwise distribute or disclose your personal information collected through this
site to third parties outside of SelectGP.com, Select Graphic & Printing, Inc. and its subsidiaries, unless it is necessary in
situations such as: it is required by law, to fulfill your service requests, to protect ourselves from liability, and in connection
with a merger, acquisition, or liquidation of the company. In some cases, we may use third-party suppliers to collect, use, or manage
the data information in order to improve the accuracy of our customer database and better our understanding of our customers. For more
details, please read our Privacy Policy.
Where can I find the prices?
- For standard products, papers, and sizes, you can get instant quotes:
- Click the print product you would like pricing for (on the left side of the website under “Print Products”). (in the Pink Banner)
- There is an instant price calculator on the right side of the product page. Choose details like paper, size, quantity, and other options
from the dropdown menus of each print product.
- You will see the quote, or price, for those specific details at the bottom of the calculator.
To request a custom quote, please fill out our Custom Quote Request Form, and
a representative will contact you shortly.
Do you offer any promotions, discounts, or bargains?
Yes we do! To see our online specials, check out our web banners and the promotion codes on the bottom of our homepage page.
Do you match prices?
Because all of our customers are valuable to us, we are willing to match prices as much as we can. To match prices for you, we require
that you email or fax over an estimate or invoice from the competitor with the specifications of the product (for example: paper, size,
color ink, quantity) and the price.
What if I have a custom order? Can I get a quote for that?
Of course you can! At SelectGP.com, we are known for our personalized customer service and make extra efforts to accommodate custom
orders and inpidual needs. To request a custom quote, please fill out our Custom Quote Request Form,
and a representative will contact you shortly.
Do I have to create an account in order to place an order?
No, you have the option of checking out as a guest. However, we do recommend creating an account so that you can save your order history,
especially if you will want to reorder with the same type of paper and specifications in the future.
How do I upload or send my files for print?
You can upload your files in one of two ways:
- A. If you have your file before you place the order: Each product page has an instant price calculator on the left side. Right below
the price quote, there is a section for "File Upload," and you can select the file for print before you "Add to Cart" and place your
order.
- B. If you have your file ready after you place your order: Click "Upload Files” (5th
tab from the left on top of the homepage) and fill out the form and upload your files.
How do I upload or send my files as samples for a price quote?
Click “Upload Files” (5th tab from the left on top of the homepage) and fill out
the form and upload your files.
If I were to reorder, would I have to upload my files again?
To reorder the same job with the exact or almost exact specifications or details as a previous job:
- Login to your account. by inputing your username or email address and password
- View your order history.
- Click the ">" symbol (left side of the order number) or "View Details" (right side of the order number) of the order that you'd
like to reorder.
If you'd like to reorder an entire order, click the "reorder link" next to the order number.
- You will arrive at the checkout page. If there are any changes such as quantity, size, paper or any changes on the file, you can click
the "Edit" link next to the job. If there are ANY changes on the file, then you must upload the file(s) again in the "File Upload"
section right under the instant price.
How do I know if my order has been placed?
If your order has been placed and processed, then a confirmation email with an order number will be sent to the email listed on your
account.
Once my order is placed, does that mean you’ll run the job?
Yes. Once the order is placed (meaning you provided the payment information and received a confirmation email), then we will run the
job in the order of when it was received.
When you place the order, you have already pre-selected the turnaround time in the dropdown menu of "Ready to Ship/Pickup in." The
turnaround time starts once we receive the order, the payment, and a print-ready file. Files that do not meet our file requirements
may cause delays in the turnaround time.
How can I check on the status of my order?
- Login to your account by inputing your username or email address and password
- View your order history.
- Click the ">" symbol (left side of the order number) or "View Details" (right side of the order number) of the order that you'd
like to reorder.
Can I make changes on my order?
Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (changes not allowed) and there will
be no changes or refunds. Usually, work will begin on your job as soon as we have received your files and payment. In the event that
we have not started working on a specific order or it has not been sent to the press yet, a change may be possible. Please call in
to our store at 714-537-5250to ask if it is possible.
A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each printing downgrade (downgrade in
quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press.
How long does it take to get my order? What is the standard turnaround time?
The standard turnaround time depends on the product and the quantity. You can click on the print product you are interested in on
the left side, and on each product page, there is a dropdown menu for "Ready to Ship/Pickup in" which provides the turnaround time
(not including shipping time).
How do I ensure a fast turnaround time?
To ensure a fast turnaround time, you can pay for a rush. Please check by calling 714-537-5250to check if it's possible. Rush is not available for all products.
To ensure a fast turnaround time, you should also make sure that your file meets the our File Requirements for high-quality printing before
uploading your file. This is the most common cause of print job delays. The .PDF and .EPS file formats with outlined fonts are also
preferred and will most likely speed up your turnaround time. Remember to add crop marks and flatten your files before uploading.
When does my turnaround time begin?
Turnaround time begins once you have paid for the order, your print-ready design file has been uploaded (if applicable), and your
file has been approved (if applicable).
Does the turnaround time include the time it takes to ship?
No, turnaround time does not include time for shipping, mailing, or delivery.
What can delay the start of turnaround time?
Delays of the start of turnaround time include, but are not limited to: delay of payment, delay of customer approval of the electronic
proof, delay of uploading customer file, customer-submitted files not meeting our file requirements.
What days are SelectGP closed?
Based on Pacific Standard Time, we are closed for all Saturdays, Sundays, and national and federal holidays: New Year’s Day, Martin
Luther King Jr.’s Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving
Day, Christmas Day.
Do you do rush orders?
Yes, we can most likely rush your order for a rush service fee, but you must call in at 714-537-5250 to ask and let us know. It depends on the product specifications and when you need it by. We can let you know if it is possible or not to finish your product in the given deadline. The rush charges are based on the price of your order, and you can check them at the bottom of the Turnaround Time page.
Can you print jobs that are different from the standard products and options that you offer?
Yes, we can. Please contact us at 714-537-5250, and we can assist you with any custom orders and help you place your order. To get
the quote for your custom order, please fill out our Custom Quote Request Form and
one of our representatives will be happy to help and get back to you as soon as possible.
